Returns, Refunds and Limited Warranty Policy

This Policy applies to eligible Wolf Professional Sound Systems products including (but not limited to) speakers, mixers, and other main units. Unless otherwise noted, this Policy does not cover accessories and consumables (for example: cables, wires, connectors, adapters, and similar items).

30‑Day Return and Refund Policy

Customers may request a return or refund within thirty (30) days of the original purchase date, subject to the following conditions:

• Product must be returned in original packaging with all included accessories.

• Product must be in like‑new, undamaged condition.

• Proof of purchase is required.

• Installation, transport, and shipping costs are non‑refundable unless otherwise stated.

Approved returns will be refunded to the original method of payment or exchanged where appropriate.

1 Year Limited Warranty (Manufacturing Defects Only)

Eligible products are covered by a one‑year limited warranty from the original purchase date. This warranty applies only to confirmed manufacturing defects.

Under this limited warranty, our responsibility is limited to the following, at our discretion:

• Repairing the product, or

• Replacing the product with the same or equivalent model.

Refunds are not provided under this warranty. Accessories and consumables are excluded.

Inspection & Approval

All warranty returns must be shipped to our company in Calgary, Canada, for inspection and approval before any repair or replacement is authorized.

• The customer is responsible for shipping the product to our service center.

• Our technicians will evaluate the issue to determine whether it qualifies as a manufacturing defect.

• No service decisions are made until inspection is completed and documented.

If the Issue Is Confirmed as a Manufacturing Defect

When inspection confirms a genuine manufacturing defect, Wolf will:

• Repair the product at no cost, or

• Replace the product with the same or equivalent model.

Return shipping back to the customer will be covered in this case.

If the Issue Is NOT a Manufacturing Defect

If the issue is determined not to be a manufacturing defect, the customer will be informed and will have the following options:

• Approve a paid repair (labor and parts, when repair is possible), or

• Request that the product be returned unrepaired, or

• Request responsible disposal or recycling where available.

Return shipping costs remain the customer's responsibility in this scenario.

Exclusions

This warranty does not cover: normal wear and tear, accidental damage, misuse, liquid or dust exposure, cosmetic damage, unauthorized repairs, commercial misuse, products without serial numbers, lack of proof of authorized purchase, or accessories/consumables such as cables and wires.

Customer Support

Please contact our support team before sending item. We will guide you through the process and provide return authorization instructions. Our goal is to offer fair, transparent, and customer‑friendly service while staying aligned with consumer protection standards.